Category: Corporate Strategy

Companies that want to deliver a superlative customer experience need to understand five main approaches to doing so, and then reorient their internal culture and

By changing their questioning habits, leaders can demonstrate shared responsibility, foster it in others, and empower employees. As Pia Lauritzen explains, most senior managers need

How do you survive–and thrive–after a crisis? The chief information security officer of Equifax offers hard-won advice for leading under pressure, building a strong risk

In a 1962 meeting at the White House, President John F. Kennedy and NASA’s chief administrator James Webb got into a heated argument about the

How can companies tackle big societal problems while creating value? Three PwC authors show how a select group of companies–dubbed game changers–can harness powerful technologies

Mike Jakeman reviews The Rise of Central Banks: State Power in Financial Capitalism, by Leon Wansleben, which argues that central bankers were not merely lulled